12/03/2006	Q:	I left my credit card at work. Can I still get my first delivery of groceries?
		A:	No. New customers must have their credit cards at home to receive their first order! An imprint of the card will be taken by the driver. Otherwise, the driver will take the order back to the store.
			Related Topics: Store Policies  Checkout  Checkout 2  Privacy Statement
	04/28/2006	Q:	I ordered Bananas, but only received one?
		A:	When ordering produce, you need to enter the total units wanted. Exceptions are written in brackets beside the item, i.e. Grapes, snow peas, green beans.
			Related Topics: Product List  Basket Contents  New Product Announcements
*	12/21/2005	Q:	I ordered this morning and requested before 5pm delivery. It is now 6pm and I have not received my groceries.
		A:	The first thing to do is check if you received a confirmation of your order. It might not have gone through. The second reason might be because of the weather or truck problems. You can call the store and find out.
			Related Topics: Checkout  Delivery Area  Delivery Times and Rates
	03/10/2005	Q:	When will I receive my groceries?
		A:	If you order before 9am, you will receive your order either before 5pm or after 6pm. You will select the delivery option at checkout. If you ordered after 9am, but before noon, you can get your groceries after 6 pm.
			Related Topics: Delivery Times and Rates
	03/16/2005	Q:	It's friday afternoon and I placed an order for groceries. Will I recieve it today?
		A:	No. You will receive your order on Monday. We do not deliver on Saturday and Sundays.
			Related Topics: Delivery Area  Delivery Times and Rates  Store Policies  Checkout
	03/16/2005	Q:	I ordered groceries at 2pm to be delivered after 6, but still have not received them.
		A:	You must order by noon for same day delivery. If you order after the noon cut off time, you will get your delivery the following business day (Monday to Friday), in the chosen delivery time frame on the order.
			Related Topics: Delivery Times and Rates  Checkout
	07/03/2003	Q:	What if someone else is home to sign my credit card slip?
		A:	Unless that person is authorized to purchase on your card (has a card of her/his own), it is not possible. We will ask to see the card and a photo I.D.
			Related Topics: Checkout
	04/10/2003	Q:	What if I am not home for my delivery?
		A:	You must be home. If the delivery driver arrives and no one is home, he will not leave your order. He will bring it back to the store. You must call to make other arrangements for delivery. We do reserve the right to charge another delivery fee.
			Related Topics: Delivery Times and Rates  Store Policies
	04/10/2003	Q:	I cannot find a certain item on your site?
		A:	There are many products that haven't made it to the web site simply because we do not have a daily supply or because we do not carry it. You can request this product in the 'Extras' section.
			Related Topics: Extras-that you can't find
	04/10/2003	Q:	How can I be sure you received my order and when you will deliver?
		A:	Once you have entered your payment info, your computer screen should have a confirmation of your order with an order number. You will receive a copy of this confirmation as an e-mail.
			Related Topics: Delivery Times and Rates  Checkout
	04/10/2003	Q:	Am I paying the same price as the in-store shoppers?
		A:	Yes, the prices you pay are the store prices.
			Related Topics: Delivery Times and Rates  Store Policies
	30/20/ 200	Q:	Why are items missing from my order?
		A:	There could be 2 reasons for this. The first is quality. (i.e. If you ordered iceberg lettuce and I do not like the quality, I will not send it to you.) The second reason could be we have simply run out of the item.
			Related Topics: Quantity in Basket  Store Policies
	02/07/2003	Q:	What is a QuickList?
		A:	My QuickList is a personal electronic shopping list. With a customer account you can create, edit and access your own QuickList. From this list of regularly purchased items you may add any or all QuickList items to your Shopping Basket with one click
			Related Topics: My QuickList  Basket Contents
	02/06/2003	Q:	What time do I have to submit my online order to receive same day delivery?
		A:	This is a Monday to Friday service. For same day delivery, you can order up to 9am (for delivery before 3pm ), and up to 12pm for delivery after 3pm or after 6pm. You will select the delivery option at checkout.
			Related Topics: Delivery Times and Rates
	02/04/2003	Q:	What options do I have to pay for my online order?
		A:	You have an option of paying by credit card (Visa or MasterCard), Debit Card at your door, or with a Business Account number(pre-existing account with Loeb Glebe).
			Related Topics: Checkout 3  Store Policies  Gift Certificates